IT PLM Application Support

The Power of Now

Fortescue Zero’s mission is to be the world leader in zero emission power systems. We are developing and manufacturing the technologies needed to decarbonise our planet. We are expanding across the geographies of UK, US and Australia and becoming a global company. As part of Fortescue, our vision is to be the number one integrated green technology, energy, and metals company.

An opportunity has arisen for an IT PLM Application Support to join the IT department in a rapidly expanding and exciting work environment.

What you will do

• Day-to-day user support for a multitude of applications from different vendors used by the business, many with PLM specific functions. Vendors include (but are not limited to) Siemens, with current applications utilised including Teamcenter, Polarion, NX, Rapid Author and Catia.
• Take ownership of application related support incidents and resolve them in a timely fashion to ensure the maximum levels of productivity and efficiency are attained.
• Escalate to and work with application vendors and support providers to resolve issues where the IT service are unable to do this internally.
• Support application configurations
• Support the maintenance of the applications through regular system management and upgrades (as required).
• Ensure licenses are kept up to date and consumption is monitored.
• Support the PLM Applications Support Team in the deployment of new versions of software to end users in conjunction with Operations and Service Delivery teams.
• Work to find application rationalisations & savings where applicable
• Provide user training and materials where applicable.
• Proactively identify upcoming issues related to applications and work with Operations, Infrastructure  and Service Delivery teams to resolve them.
• Have an awareness of cyber security best practice and ensure applications are maintained with this in mind at all times.
• Support the PLM Applications Support Team to manage and maintain application interfaces, exports and imports, and ensure their smooth running where required.
• Translate complex business requirements into application solutions with the support of technical colleagues, external providers and business stakeholders.
• Assist the IT Management team to ensure IT best practice and business policies are followed by the business.
• Drive and execute technical activities related to the corporate Product Lifecycle Management (PLM) system, including designing, developing, maintaining, and documenting the system and related tools.
• Configure the PLM tool effectively, leveraging its capabilities to meet business needs and enhance productivity.
• Optimize PLM systems and implement customizations and extensions using coding techniques where necessary.
• Work with cross-functional internal and external teams taking ownership of the integrations with the PLM platform ensuring seamless connectivity and data flow between the PLM system and other relevant tools.
• Collaborate closely with stakeholders to analyse business requirements and translate them into technological solutions and improvements within the PLM system.
• Act as a proactive and collaborative teammate, actively engaging with cross-functional teams, sharing knowledge and best practices, and providing technical guidance and support as required.
• Follow up and foster the adoption of the platform by supporting the internal customers, including writing usage guides, and organizing training
• Stay updated with industry best practices, emerging technologies, and trends in PLM and related domains, and proactively identify opportunities for system enhancements.
• Support the documentation of the PLM systems within the Enterprise Architecture Management system, ensuring accurate and up-to-date information regarding system architecture, integrations, and dependencies, and support coordinating the assessment and the integration of any tools and services in the Applications Landscape with the PLM system and solutions.
• Contribute to the IT Service Catalogue
• Work within the ITIL aligned IT management framework as lead by the Head of IT
• Own additional IT Processes as identified/required.
• Other ad-hoc duties as required.

About You

• Significant experience in a similar/IT related role - Essential
• Experience working within a Microsoft enterprise environment – Essential
• Experience working within the engineering, automotive or motorsport industries – Desirable
• A degree level education in an IT or related technical discipline (e.g. Engineering) – Desirable
• A team player used to learning new skills & taking on new challenges - Essential
• ITIL Foundation Qualified – Desirable
• A friendly and approachable disposition - Essential

Our Commitment

Not near-zero

Not net-zero.

We are Fortescue Zero.

Additional Information

You do not need to match every listed expectation to apply for this position. At Fortescue Zero we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. Fortescue Zero is an equal opportunity employer that values diversity and inclusion. If you have a disability, we are happy to discuss reasonable job adjustments. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.

Please note, if you are applying for a role which involves having access to personal data, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.

https://fortescue.com/careers 

Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub. 

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.