Technology Site Specialist

Our Opportunity

Location: Eliwana. Fortescue’s Eliwana mine is located on the traditional lands of the Puutu Kunti Kurrama people

Roster: 8 Days On / 6 Days off

The Technology Site Specialist is responsible for delivering hands-on support, maintenance and troubleshooting of site-based technology to ensure reliable and secure operations.

The role supports corporate and operational technology (OT) infrastructure, provides desktop and end-user support, assists with office technology deployments, and maintains critical systems, documentation and monitoring tools. Working closely with operational teams, you'll help drive continuous improvement while ensuring technology services are delivered safely, efficiently and reliably. 

Key Responsibilities

• Provide day-to-day IT site support, ensuring incidents, requests and work orders are managed through ServiceNow and SAP.
• Monitor, maintain and troubleshoot network, communications and end-user technology, identifying opportunities for continuous improvement.
• Deliver desktop, peripheral, printer and meeting room support, including video conferencing setup and fault resolution.
• Maintain IT hardware lifecycle activities, including asset management, stock control, installations and equipment decommissioning.
• Support planned project work and new technology deployments in line with operational schedules.
• Participate in an on-call roster to provide timely support for network and communications incidents.
• Maintain accurate documentation, handover logs and system records to support operational continuity and compliance.
• Promote a strong safety culture by following HSE procedures, participating in risk assessments and ensuring all work is completed safely and in accordance with site standards.

Qualifications and Experience

• Minimum 3 years' experience in an IT Site Support role, ideally within a mining or FIFO environment.
• Experience supporting Cisco networks, wireless infrastructure, ITSM ServiceNow and audio-visual/meeting room technologies.
• Proven experience installing, troubleshooting and repairing IT hardware, systems and network infrastructure.
• Ability to diagnose faults, interpret schematic drawings and wiring diagrams, and deliver effective technical solutions.
• Strong communication and customer service skills, with the ability to build relationships and support operational teams.
• Demonstrated commitment to safety, quality, continuous improvement and working collaboratively within a team.
• Tertiary qualification in Information Technology or equivalent experience, with ITIL and Microsoft certifications highly regarded.
• Current Australian C Class Driver's Licence essential, with Manual licence and First Aid certification desirable.

About Us

Be part of something big. Fortescue is leading the world with our plan to decarbonise our iron ore operations, projects that harness renewable energy and the development of technology that will change our planet forever.

Our Commitment

Fortescue celebrates individual strengths and team members are encouraged to bring their whole selves to work. Our global workforce drives and promotes an inclusive culture, both within our organisation and throughout the communities we interact with. Diverse backgrounds include First Nations Peoples, people with disabilities, LGBTQ+ community, gender, neurodiverse, cultural diversity, all age groups, and those with an intersectional or multiple diverse characteristics. We encourage candidates from all backgrounds to apply.

https://fortescue.com/careers 

Internal Candidates / Current Contractors please apply via Success Factors Careers Portal. For further information on how to apply please visit the Fortescue Hub. 

Fortescue reserves the right to close applications early should a suitable pool of candidates be identified. Fortescue will never contact you to ask for payment of any kind, whether directly or through a third party.